Outreach Specialist 2

Pay Grade

11

Qualifications may warrant placement in different job level 

Position Summary

Outreach Specialists are highly visible in the community and are very mobile.  This position serves as the link between community, volunteer networks, collaborating organizations and CPS Energy departments in support of CPS Energy initiated events.  Provides information and education to the community at large and participates in many resource events and outreach activities. Actively promotes utility residential customer programs and educates first responders, educators, contractors and general public on electric and gas infrastructure safety.
 

Tasks and Responsibilities

• Assists building and sustaining viable community presence by hosting all Customer Programs for promoting electrical and natural gas safety, energy conservation, and customer programs.
• Assists developing, cultivates, and owns relationships with representatives from key partnerships with local community groups, non-profit organizations and other partner agencies to enhance community engagement immersion strategies.
• Assists in creating project plans for complex events and manages the plan through execution.
• Communicates accepted best practices of outreach strategies among other organizations for potential adoption and implementation. 
• Commits to projects meeting expectations regarding schedule, budget, scope and quality through metrics and benchmarking.
• Assists developing, enhancing and maintaining event marketing collateral through collaborative efforts with Corporate Communications including content updates on cpsenergy.com/events website utilizing Adobe Experience Manager.
• Coordinate/organize/set-up/tear down promotional events, sponsored by CPS Energy, assistance agencies, elected officials or others.
• Lead logistics management for assigned events with all department-initiated to include third-party events.
• Assist in the assessment of ongoing needs of the people who receive support through CPS Energy’s customer assistance programs for proposing, developing, and implementing new and modifying existing programs.
• Build public awareness of all programs offered through CPS Energy.
• Assist in bridging customers outside of CPS Energy and their agency offerings.  
• Communicates between CPS Energy, other state agencies, counties, and local communities of each other’s public safety capabilities and limitations in an emergency to enhance training.
• Coordinate post incident response activities.
• Assists with research, interpret, explain, and apply applicable codes, ordinances, and regulations related to public safety requirements.
• Identifies areas in the construction and first responder community where additional training is needed per data, professional standards, applicable laws, and enhanced safety needs.
• Research, design and implement safety training programs to provide continuous education on electric/gas utility infrastructure.
• Recommends prioritize, plan, and fulfill Public Safety and Education and Customer Outreach calendar commitments.
• Develop and deliver Public Safety and Energy Conservation programs and presentations to all segmented audiences (General public, educators, contractors, first responders).
• Performs other duties as assigned.

Minimum Skills

Minimum Knowledge and Abilities

Preferred Qualifications

• Background in education, safety, utility or construction industry
• Public Safety trainer
• Bilingual in Spanish

Competencies

Minimum Education

Required Certifications

Working Environment

Physical Demands