Mgr Internal Communications

Pay Grade

17

Position Summary

Creates and executes the internal communication plans and ensures the consistent and coordinated execution of initiatives. Drives effective organization-wide and segmented internal communication by managing various communication channels to support and promote CPS Energy initiatives and strategies for a diverse workforce in a hybrid environment that includes office and field employees. Engages and leads a professional team to proactively plan then assess and respond to the delivery of effective communications.

Tasks and Responsibilities

• Leads a team to produce and engage the workforce through internal communications and announcements.
• Assist in developing and editing internal communications campaigns, messages and materials.
• Manages communication content and placements on the company’s intranet.
• Unify internal communications messages across all appropriate mediums to reach the entire workforce while also targeting segmented messages for different departments of the organization.
• Collaborates with strategy team and change management team on internal communication efforts supporting Vision 2027 to evolve our utility. 
• Develop and maintain templates, style guides, checklists and best practices resources.
• Interfaces with partner teams and internal clients to determine needs.
• Coordinates with information technology-focused area on system improvements and software development.
• Collaborates with internal IT team and, when available, reports aggregate internal web use and communications software data to make improvements and enhancements for effective internal communications. 
• Actively supports the efforts of the communications leadership team, taking the initiative to identify needs, monitor departmental business plans and budgets, problem solve, and work collaboratively.
• Provides regular reporting to director, peers, or others, as required.
• Manages and evaluates individual and team performance to include employee development plans (to include SWOTs) for direct reports to ensure knowledge capture, business continuity and effective succession planning.
• Performs other duties as assigned.

Minimum Skills

Minimum Knowledge and Abilities

Preferred Qualifications

• Prior experience involving collaborating internally and externally for information from a variety of sources
• Prior experience in creating effective communications for diverse internal audiences
• Experience with video editing and/or graphic design
• Proficient in Microsoft Office Suite applications

Competencies

Minimum Education

Required Certifications

Working Environment

Physical Demands