Intern-College-IT Services Admin

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Date: Oct 28, 2025

Location: San Antonio, TX, US, 78205

Company: CPS Energy

We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve.  Together, we are powering the growth and success of our community progress every day!

Pay Grade

Temporary

Position Summary

The CPS Energy Internship Program is designed to meet the industry’s rapidly changing workforce needs by providing San Antonio College students an opportunity to be  paired with a mentor to acquire meaningful hands-on experiences that expands their understanding of the industry and exposes them to essential skills they must acquire or develop to succeed.  The internship is designed for the intern to learn to perform in a work environment and understand the rationale behind the strategies used.  Applicants must reside in the San Antonio Metropolitan area and are currently enrolled in school or recently graduated to qualify. 

 

Responsible for maintaining software and programs for managing Information Technology assets.  Identify and manage processes for tracking, updating, quality assurance, and reporting from IT asset records and databases.  Responsible for configuring and supporting Microsoft-based infrastructure, enterprise application installation, configuration, design, and troubleshooting.  Consult with support teams, help desks, customers, and other technical staff in the resolution of problems, coordinate and operate maintenance activities for workstations, identify recurring issues, and recommend steps to reduce the severity or frequency of problems.  Demonstrates technical expertise through maintaining primary technical programming skills for the assigned job, developing new skills as required, developing guidelines and standards, and establishing best practices.  Manage and maintain area systems that include inventory, licensing, patching, deployment, and reporting.   Provide data analysis and reporting on various processes, including update compliance, computer hardware, mobile hardware, software utilization, and other areas as required.  Responsible for managing software availability to support groups and customers.

 

Spring 2026 Internship Cohort

Application deadline: 11/11/2025

Location: CPS Energy headquarters 500 McCullough Ave., San Antonio, TX 78215

Current college transcript is required for the application* 

Tasks and Responsibilities

  • Coordinate with business area leadership.
  • Participate in planning and implementation tool enhancements.
  • Create, configure, test, deploy and monitor software releases.
  • Support and maintain Service Now software.
  • Ensure adherence to established and documented processes, and procedures.
  • Daily monitoring and reconciliation of incident and service request tickets assigned to queue.
  • Document procedures for supported business unit.
  • Learn about the key business unit functions and metrics.
  • Monitor and report on project status.
  • Generate reports for key metrics.
  • Document all work performed in ticketing tool, logging time and effort.

Performs other project and process improvement initiatives as assigned.

Minimum Skills

Minimum Knowledge and Abilities

Working knowledge of Microsoft Office.
Must be currently enrolled in a related discipline.
A minimum GPA of 2.5.
Must currently reside within 120 miles of CPS Energy Headquarters.
Demonstrated leadership potential.
Self-motivated and results oriented.
Exceptional communication skills.
Effective networking skills.
Demonstrated critical thinking and problem-solving skills.
Demonstrate an interest in a career applicable to the utility industry.
Participate in full-time employment with CPS Energy.
Attend all activities sponsored by CPS Energy during employment.
Pass a drug test and background screen prior to employment with CPS Energy.
Submit application, resume, transcripts.

Preferred Qualifications

  • Knowledge of MEMCM (SCCM), OSD, MDT, Intune, SNOW, Service Now, SharePoint, and M365 administration.
  • Knowledge of SQL, SSRS, Power BI, M365 Suite, AD, Group Policy, Certificate Services, IIS, and Scripting.

Competencies

Communicates Effectively
Learning Quickly
Serving Customers
Delivering High Quality Work
Adapting to Others

Minimum Education

Must be a college student; currently enrolled in a related discipline

Required Certifications

Working Environment

Indoor work, operating computer, manual dexterity, talking, hearing, and presenting. Use of personal computing equipment, phone, multi-functioning printer & calculator. Ability to travel to & from meetings, training sessions or other busi-related events.

Physical Demands

Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computing equipment, telephone, multi-functioning printer and calculator.

CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.


Nearest Major Market: San Antonio
Job Segment: Testing, Power Plant, Business Process, Quality Assurance, Developer, Technology, Energy, Management

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