Date: Feb 27, 2025
Location: San Antonio, TX, US, 78205
Company: CPS Energy
We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day!
Summer 2025 Internship Cohort
Application deadline: March 14, 2025
Location: CPS Energy Headquarters 500 McCullough Ave, San Antonio, Texas 78215
* Current college transcript is required for the application
Pay Grade
Temporary
Position Summary
The CPS Energy Internship Program is designed to meet the industry’s rapidly changing workforce needs by providing local San Antonio college students with public utility career experience. Through the internship program students are paired with a mentor to acquire meaningful hands-on experience that expands their understanding of how the industry works and exposes them to essential skills they must acquire or develop to be successful. The internship is not only meant for the intern to learn how to perform, but to also understand the rationale behind the strategies that are being used.
Customer Resolutions & Solutions intern will be part of a 24/7/365 organization and will help provide process and analytic support between System Operations and various customer facing roles, primarily but not limited to emergency electric and gas events. They will help establish reports for impactful, major, and emergency events to Customer Strategy, Corporate Communication, Government Relations, Gas, Electric Delivery Services, Energy Supply, Products & Services, and any other customer escalation across the company. They will help document and develop procedures and providing analytical support and reports for various projects, programs and portfolios to project managers, program/project team leaders and other internal and external stakeholders as assigned.
Tasks and Responsibilities
- Participate in collaborating with Customer Resolutions and System Operations and to update processes to communicate to leadership & customer facing roles (e.g., Customer Service, Government Relations, Military Accounts, Key Account Management (KAM), Corporate Communications, Community Engagement, and other areas as needed)
- Performs system administration duties of various software platforms and applications.
- Participate in collaborating with other departments to identifying, reporting, and updating various emergency electric or gas events.
- Participate in identifying, analyzing, and communicating effectively with customers, internally and externally regarding problems and issues.
- Ability to work with a diverse group of individuals in a fast-paced environment.
Minimum Skills
Minimum Knowledge and Abilities
Preferred Qualifications
Competencies
Minimum Education
Required Certifications
Working Environment
Physical Demands
CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.
Nearest Major Market: San Antonio
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Power Plant Operator, Power Plant, Testing, Supply, Energy, Technology, Operations