IT Business Relationship Manager

Apply now »
Apply now

Apply for Job

Date: Nov 14, 2024

Location: San Antonio, TX, US, 78205

Company: CPS Energy

We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve.  Together, we are powering the growth and success of our community progress every day!

Position Summary

Responsible for serving as a results-oriented, subject matter expert to the leadership of a strategy or business unit to help ensure the achievement of the company’s strategies. Works with leadership to provide business transformation services to achieve long and short-term objectives. Works to provide business analysis and recommendations that help the business achieve operational effectiveness and efficiency on transformation initiatives. Supports cross-functional strategic initiatives and provides subject matter expertise and industry best practices related to business transformation, including but not limited to Strategy, Project Management, or other business outcomes. Facilitates the designs and assessment of work efforts to ensure alignment with business and customer objectives. Processes and synthesizes work outputs across multiple work streams/teams into executive updates, design/prioritization frameworks, and business recommendations. 

Grade: 17
Deadline to apply: 11/21/24
 

Tasks and Responsibilities

  • Serves as subject matter expert, individually motivated and operating with a sense of urgency and personal accountability
  • Responsible to establish and maintain business relations with Office/Department customers through building relationships, providing strategic project prioritization, and delivering the value of IT services
  • Serves as the strategic interface with assigned offices/departments facilitating business technology strategy development, solution discovery, service management, and relationship management
  • Provides proactive education and communication of available technology, tools, solutions, and IT services
  • Communicates decisions, priorities, and relevant project information to appropriate levels of IT staff regarding customer opportunities, requests, projects, and initiatives
  • Facilitates the investment intake process and the high-level planning and execution of business initiatives through the use of technology
  • Stimulates, surfaces, and shapes business demand to ensure that IT services are fully leveraged to bring value to the customer
  • Operates as the key business contact representing IT in promoting IT services and capabilities to customers
  • Manages customer expectations with respect to IT services, identifying gaps between customer needs and IT capabilities, and working to find innovative solutions to those gaps
  • Acts as an advocate on behalf of business stakeholders to ensure IT services meet their business priorities and needs
  • Facilitates regular partnership meetings that present data and trends; to include, the status of requests, opportunities, projects, IT Roadmaps, strategic initiatives, and other relevant discussion topics
  • Partners with IT service lines to support the alignment of needs from business partners with available IT products and services
  • Utilizes research and customer contacts to introduce technological solutions that are suited to the current and future needs of business partners
  • Assists in documenting customer business needs and drafting recommendations using documented business cases
  • Performs other related technology duties and projects as assigned

Minimum Skills

Minimum Knowledge and Abilities

Must possess a strong business acumen.
Ability to gain knowledge of an organization’s core business processes and operations, along with the strategic use of technology to grow a business.
Proficient skill w/ Microsoft Off, Visio, & Proj; tech expertise skill w/ tech & functional requirements for mapping; strong analytical skills, critical think, decision sup & perf analysis, forecasting, & planning; exc org, leadership, & prob-solve skills.
Demonstrates technological intuitiveness.
May be required to work more than 40 hours during the workweek.
May be required to work weekends.
Experience with Salesforce and Service Now.
Highly detail-oriented, with the ability to summarize key points of information; ability to coordinate concurrent tasks; ability to prioritize and execute tasks in a high-pressure environment.
Ability to identify opportunities for improvement; ability to effectively communicate complex ideas in a clear and concise manner across functional and technical departments.
Both verbally and in writing; ability to establish and maintain effective working relationships w/ co-workers, stakeholders, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public.

Preferred Qualifications

  • Experience driving resolution of project conflicts within the team 
  • Knowledge of project management financials 
  • PMP, Project+ or Scrum Certification 
  • ITIL or ITSM Knowledge and Training
  • Other certification(s) relevant to specific process domains  

Competencies

Communicates Effectively
Driving Continuous Improvement
Delivering High Quality Work
Demonstrating Initiative
Acting as a Champion for Change
Evaluating and Implementing Ideas

Minimum Education

Bachelor’s degree in Business, Information Systems, or equivalent experience required

Required Certifications

Working Environment

Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computing equipment, telephone, multi-functioning printer and calculator.
Ability to travel to and from meetings, training sessions, or other business-related events. Work nights, weekends, and Holidays on an As-Needed basis.

Physical Demands

Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.

 

#IN_TECH


Nearest Major Market: San Antonio
Job Segment: Power Plant Operator, Drafting, Power Plant, Project Manager, Business Analyst, Energy, Engineering, Technology

Apply now »
Apply now

Apply for Job