Business Management Strategist 2

Pay Grade

17

Qualifications may warrant placement in a different job level

Position Summary

The Business Management Strategist serves as a strategic partner to executive leadership within Customer Operations, helping align business operations with organizational goals and priorities. This role analyzes business, operational, financial, customer, and market data to identify opportunities, improve performance, and support informed decision-making. The position collaborates across the organization to drive strategic initiatives, support planning and budgeting activities, monitor performance, and implement process and service improvements. Success in this role requires strong analytical, communication, and relationship-building skills, as well as the ability to influence stakeholders and effectively communicate with executive leadership.
 

Tasks and Responsibilities

• Supports the business unit’s Executive Leadership Team by leading efforts to monitor the performance of the organization against key goals. Includes the design, implementation and ongoing management of critical performance reporting and delivery across the leadership team. Working with key departments across the organization ensures coordination and leadership participation in the regular process to develop key operational and financial plans.
• Provides support for the various company committees. Ensures information for all committees is prepared and is delivered to the appropriate organization within the documented and requested timeframes. Ensures compliance with Company programs by monitoring performance and providing feedback.  
• Provides support to the Executive Leadership Team in coordinating regular meetings and ensures that leadership attention and focus are on the most important areas for success. Performs business and customer analytics for the Executive Leadership Team in order to provide input into business strategies, goal setting and continuous improvement. 
• Leads (or assists as needed) and executes special projects, initiatives, research and studies for the Executive Leadership Team. 
• Effectively shares ideas, knowledge, or experience by means of mentoring, training, and other collaboration with team members at all levels.
• Establishes collaborative and strong relationships with operational leaders and decision makers throughout the organization and effectively represents the organization in varying assignments.  
• Consults, influences and contributes to the development, management and implementation of departmental strategies and programs. 
• Contributes to short- and long-term resource planning, annual budget development and review.  Actively monitors department business plans and budgets to maintain milestones, latest estimates and develops projections as needed.
• Adapts to changing requirements of business area and develops new recommendations/solutions as needed.
• Coordinates and assists in facilitation of division strategic planning and the development of departmental goals and objectives, to include effective communication of issues and recommended strategies/tactics.
• Performs other duties as assigned.
   

Minimum Skills

Minimum Knowledge and Abilities

Preferred Qualifications

• Bilingual English/Spanish
• Advanced degree in a business field, such as MBA, Finance, Accounting, Economics, etc.
• Professional Certification, such as PHR/SPHR, SHRM -CP, CPA, CFA, PMP, Six Sigma/LEAN or other related certifications.
• Demonstrated ability to effectively communicate complex ideas and analysis verbally, in written format, and in presentation format for audiences at every level of the organization.
• Demonstrated track record of achievement.

Competencies

Minimum Education

Required Certifications

Working Environment

Physical Demands