Analyst General Business 1

Pay Grade

Pay Grade 11*

*Qualifications may warrant placement at a different job level

Position Summary

Conducts organizational studies and evaluations, designs systems and procedures, conducts work simplifications and measurement studies and prepares operations and procedures manuals to assist management in operating more efficiently and effectively. Develops and assists in tracking metrics for business processes. Collects, documents, and maintains business requirements for technology and business process driven projects or tasks. Supports established relationships with business counter-parts and becomes a credible partner, who seeks to understand business issues.  Creates benchmarks and insights based on analytic techniques to address issues and improve financial and operational performance.  

Tasks and Responsibilities

• Basic understanding of the Supply Chain cycle with a concentration in service contract development and an understanding of pricing and fees agreed to within a service contract
• Ability to compare pricing and fees from a service contract to an invoice, research invoice and payment status within the system
• Creates basic reports related to invoice payments and team workload
• Develops process maps, Job aids and Standard Operating Procedures
• Present and obtain feedback on reports from peers and management
• Working with Business Unit stakeholders to walk thru process for contract management 
• Trains new hires or temporary staff on invoice processing 
• Actively provide feedback on Supply Chain forms and reports
• Assists in planning and facilitating meetings and communications within assigned department
• Communicates effectively in writing in response to internal and/or external customer correspondence
• Provides reports to Business Unit on monthly accruals and any outstanding invoices
• Sets priorities, organizes work and makes occasional exceptions 
• Makes recommendations and independent decisions
• Works independently or as a member of a team, coordinating with others to achieve desired results
• Completes routine assignments with minimal supervision

Minimum Skills

Minimum Knowledge and Abilities

Preferred Qualifications

• Bachelor’s degree in Business Administration, Technology, Accounting, Finance or other quantitative field.
• Knowledge of SAP preferred.
• Master’s Degree in Business Administration, Human Resources, Accounting, or Economics.

• Proficient in Microsoft Outlook, Word, Visio, Teams, with basic programming abilities using Excel (pivot tables), Tableau or other program reporting software.

Competencies

Minimum Education

Required Certifications

Working Environment

Physical Demands