Analyst Employee Development 2

Pay Grade

13

Position Summary

    Instructional Designer. Designs, develops, and delivers training programs to support safety, reliability, and customer service goals. Manages schedules, resources, and assessments, collaborates with business units and experts. Analyzes data and industry trends to continuously improve programs and meet evolving business needs.

Tasks and Responsibilities

• Continuously improve training effectiveness by incorporating safety, reliability, and customer service. 
• Partners with business units and customers to coordinate, develop and facilitate training programs that meet desired business outcomes.
• Creates and coordinates training schedules, monitors course enrollments, and ensures course credit up completion, tracks, and reports attendance, and provides support for pre or post course activities.
• Organizes, coordinates, and maintains all training related resources including training materials, audio/visual equipment, LMS System, SAP, and other applicable training software such as Camtasia.
• Measures and reports learning outcomes by creating and implementing knowledge and skill-based assessments.
• Coordinates, supports and training delivery staff.
• Applies and adapts an instructional design process to create Instructor Led and Computer-Based Training course documentation (i.e., learning objectives, participant guides, facilitator guides, assessments, handouts, visual aids, how-to’s, etc.).
• Develops business processes to support and sustain learning outcomes, ensure adherence to work practices and policies as part of the transfer of learning to actual work performance/behavior.
• Conducts analyses of training needs to determine opportunities for improving performance and to provide customized training for all areas.
• Benchmarks, researches, identifies, and implements best practices for training methods and technology into new and revised training programs.
• Creates training-related communication materials, markets the availability of training courses, and promotes developmental opportunities across the enterprise.
• Conducts on-site observations and personnel interviews to determine training needs and support post-training utilization of skills for business unit operating systems or procedures.
   

Minimum Skills

Minimum Knowledge and Abilities

Preferred Qualifications

• Bachelor’s degree in business, Education, or Communication with a strong emphasis on grammar and writing skills, curriculum development, and instructional design or work related experience will be considered in lieu of a degree.
• Experience with heavy equipment operation, including training or certification
• Certifications in instructional design or training (e.g., ATD CPTD, Certified Instructional Designer/Developer).
• Experience with blended learning, microlearning, and scenario-based learning.
• Proficiency in e-learning authoring tools (Articulate Storyline, Adobe Captivate, iSpring).
• Experience developing interactive learning content, simulations, and assessments.
• Knowledge of data analytics in learning & training effectiveness (tracking engagement, learning outcomes).
• Ability to design, develop, and implement interactive training materials and hands-on simulations for CDL drivers, heavy equipment operators, and fleet management.
• Ability to collaborate with fleet managers, heavy equipment supervisors, and safety team to create effective training solutions.
• Knowledge and experience developing course/workshops documentation using adult learning theory and methodology, experiential learning activities, and facilitation of learning events; 
• Ability to implement various training media to include classroom training, CBT, Web, e-learning; 
• Previous experience with training preparation, organization maintaining training documentation and effective class delivery; 
• Known for establishing and maintaining constructive and effective work relationships; relating well with individuals at all levels of an organization (internally and externally); using diplomacy and tact; diffusing even high-tension situations comfortably.
• Knowledge or experience using Cherwell application, creating, maintaining, and resolving end user’s technical issues; 
• Knowledge of Success Factors Learning Management System (LMS).
   

Competencies

Minimum Education

Required Certifications

Working Environment

Physical Demands