Date: May 10, 2022
Location: San Antonio, TX, US, 78205
Company: CPS Energy
We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,300 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day!
Position Summary
Responsible for Operations Collaboration Support – Cisco IP-based PBX device configuration management, CUCM system administration, Cisco UCS hardware support, software support, maintenance, security, troubleshooting. Responsible for solution design, development, integration and enhancements to meet the business needs and project requirements. Also, responsible for documenting and developing operational procedures and provides end user support.
GRADE: 13, 15, or 17*
*Qualifications may warrant placement in a different job level 2, 3, or 4
DEADLINE TO APPLY: Open Until Filled
Tasks and Responsibilities
- Monitor IP based voice performance and ensure system availability and reliability
- Configure and install various telephony devices and services (e.g., phones, switches, gateways, video endpoints)
- Perform telephony maintenance and system upgrades including service packs, patches, hot fixes and security configurations
- Monitor performance and ensure system availability and reliability
- Monitor system resource utilization, trending, and capacity planning
- Provide Level 3 support and troubleshooting to resolve highly complex issues
- Works within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
- Selects and implements security tools, policies, and procedures in conjunction with the company’s security team using wide latitude for independent judgement.
- Acts as the primary liaison with vendors and other IT personnel for problem resolution
Minimum Skills
Minimum Knowledge and Abilities
Preferred Qualifications
- Relative experience in supporting utility construction & maintenance
- Professional level telephony certification (CCNP-Voice, CCNP-Collaboration)
Competencies
Minimum Education
Required Certifications
Working Environment
Physical Demands
CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.
Nearest Major Market: San Antonio
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