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Voice Engineer 3

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Date: May 10, 2022

Location: San Antonio, TX, US, 78205

Company: CPS Energy

We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,300 people committed to enhancing the lives of the communities we serve.  Together, we are powering the growth and success of our community progress every day!

Position Summary

Responsible for Operations Collaboration Support – Cisco IP-based PBX device configuration management, CUCM system administration, Cisco UCS hardware support, software support, maintenance, security, troubleshooting. Responsible for solution design, development, integration and enhancements to meet the business needs and project requirements. Also, responsible for documenting and developing operational procedures and provides end user support.


GRADE:  13, 15, or 17*

*Qualifications may warrant placement in a different job level 2, 3, or 4

DEADLINE TO APPLY:  Open Until Filled

Tasks and Responsibilities

  • Monitor IP based voice performance and ensure system availability and reliability
  • Configure and install various telephony devices and services (e.g., phones, switches, gateways, video endpoints)
  • Perform telephony maintenance and system upgrades including service packs, patches, hot fixes and security configurations
  • Monitor performance and ensure system availability and reliability
  • Monitor system resource utilization, trending, and capacity planning
  • Provide Level 3 support and troubleshooting to resolve highly complex issues
  • Works within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
  • Selects and implements security tools, policies, and procedures in conjunction with the company’s security team using wide latitude for independent judgement.
  • Acts as the primary liaison with vendors and other IT personnel for problem resolution

Minimum Skills

Minimum Knowledge and Abilities

Demonstrated Associate level experience with IP Telephony
Experience with networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
Solid knowledge of OSI or TCP/IP models
Hands-on experience with monitoring, network diagnostic and network analytics tools
Experience as a Voice Administrator in a field supporting critical systems and providing technical solutions
Associate level telephony certification (CCNA-Voice, CCNA-Collaboration)

Preferred Qualifications

  • Relative experience in supporting utility construction & maintenance
  • Professional level telephony certification (CCNP-Voice, CCNP-Collaboration)


Demonstrating Initiative
Serving Customers
Driving for Results
Evaluating and Implementing Ideas
Driving Continuous Improvement
Communicates Effectively

Minimum Education

Bachelor’s Degree in Computer Science, Business Computer Systems, Management Information Systems or related field from an accredited university. OR Relative experience in system management for IP Telephony.

Required Certifications

Working Environment

Work is performed both indoors and outdoors. Operating computer, manual dexterity, talking, hearing, and repetitive motion. Use of personal computing equipment, telephone, multi-functioning printer and calculator.
Ability to travel to and from meetings, training sessions or other business related events. After hours work may be required.
Works various fluctuating schedules to include rotating shift work, call duty, extended hours and weekends.

Physical Demands

Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Some positions will require exerting up to 50 pounds of force occasionally with or without accommodation, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.

Nearest Major Market: San Antonio

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