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Vendor Services Mgr

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Date: Nov 18, 2021

Location: San Antonio, TX, US, 78205

Company: CPS Energy

We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,300 people committed to enhancing the lives of the communities we serve.  Together, we are powering the growth and success of our community progress every day!

Position Summary

The Vendor Services Manager of IT Vendor & Financial Management is responsible for the oversight and management of all IT vendors and associated investments supporting the Enterprise Information Technology Department for CPS Energy.  This role leads various aspects of vendor management, to include contract maintenance, performance, financial analysis, relationship and risk management. Position will develop and maintain contractual, commercial, performance management and operational working relationships with vendors to ensure cost-effective delivery of committed goods and services. 


GRADE:  16

DEADLINE  TO APPLY:  December 5, 2021

Tasks and Responsibilities

  • Develops IT vendor management framework & best practices as well as assessing the outsourcing process for the organization’s IT department.
  • Facilitates overall vendor lifecycle management, and develops level performance scorecards for top tier vendors to drive continuous improvements and ensure vendor decisions/strategy aligns with vendor’s performance track record.
  • Oversee the evaluation and selection of vendors as well as the negotiation of purchase contracts or service level agreements. Manage performance, risk & relationships issues that arise with vendors or products as necessary.
  • Acts as a liaison between vendors, customers and all external/internal stakeholders.
  • Responsible for developing, tracking and reporting on key metrics (i.e. deliverables, financials, duration, benefits) and communicating findings to influence internal project/program methodologies and approaches, service level agreements & key performance indicators.
  • Responsible for assisting upper-level management with moderately complex planning, reporting & budgeting for all IT contracts.

Minimum Skills

Minimum Knowledge and Abilities

Understanding of contracts, negotiations, and the procurement processes
Ability to manage multiple aggressive RFP schedules and responses
Experience managing technical projects
Exposure to vendor management best practices
Exceptional soft and interpersonal skills, including teamwork, communication, facilitation and negotiation
Excellent analytical and technical skills
Excellent written, verbal, communication and presentation skills
Solid knowledge of the IT industry and the products and services provided by technology vendors
Understanding of the entire vendor life cycle (sourcing, procurement, vendor management), and how internal roles interact and operate throughout the duration of vendor engagements
Solid knowledge of financial concepts

Preferred Qualifications

  • Master’s degree in either business management or a computer science-related field of study or equivalent experience.
  • Experienced track record in managing vendors
  • Experience managing moderately complex IT related projects 
  • Training or certification in organization change management 
  • Desired professional qualifications may include:
  • IT Service Management (ITSM) and/or Information Infrastructure Library (ITIL) experience


Coordinating Project Activities
Driving Projects to Completion
Communicates Effectively
Acting with Integrity
Driving for Results
Delivering High Quality Work

Minimum Education

Bachelor’s degree in either business management or a computer science-related field of study or equivalent experience

Required Certifications

Working Environment

Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computing equip, phone, multi-functioning printer & calculator. Ability to travel to & from meetings, training sessions or other busi-related events.

Physical Demands

Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.

Nearest Major Market: San Antonio

Job Segment: Manager, Computer Science, Procurement, Business Manager, Change Management, Management, Technology, Operations