Date: Mar 21, 2025
Location: San Antonio, TX, US, 78205
Company: CPS Energy
Pay Grade
8
Deadline to apply: March 31, 2025
Position Summary
Receives payments from customers in a face-to-face environment for bills rendered, cash checks within assigned limits, and accurately post customer transactions. Balances teller funds against daily transactions and prepares deposits. Handles routine customer inquiries and directs customers to the appropriate department or CPS Energy website.
Tasks and Responsibilities
- Accurately collects, processes, and safeguards all customer payments (cash and checks) from external and internal customers through the Window Payment System in a timely fashion.
- Ensures the accurate application of customer payments using an automated window payment system.
- Accurately processes all employee and company checks.
- Accurately processes cashier reimbursements.
- Accurately processes customer gift certificates.
- Accurately processes customer payments through the Angel Gift Program.
- Accurately collects and processes storeroom, garage/parking, and agency recovery payments.
- Maintains, secures, organizes, and straps currency throughout the day.
- Maintains, secures, and balances all checks accepted throughout the day.
- Balances and prepares daily Teller deposits by following all balancing procedures.
- Answers routine customer inquiries.
- Directs customers to appropriate departments for specialized services or CPS Energy website.
- Open and closes the Teller Area according to the Start and End of Day procedures.
- Open and close the Live Chat virtual stations according to the Start and End of Day procedures.
- Maintains and Reports all Facility and Security concerns.
- Maintains all Safety Protocols and Procedures.
- Scan and email customers’ documents.
- Provides customers agency assistance information and CPS Energy special program applications.
- Compiles and verifies all individual Teller deposits to send to our depository bank daily.
- Provides support to other Customer Service Centers as needed.
- Performs other duties as assigned.
Minimum Skills
Minimum Knowledge and Abilities
Experience in cash handling activities.
Possess a valid driver’s license with a history of a safe driving record in accordance with CPSE policies, procedures, safety standards, and applicable laws and regulations
Ability to effectively communicate (written and verbal) at all levels of the organization
Demonstrated ability to multi-task various critical work assignments proactively and independently in a fast paced environment and in a professional manner.
Ability to possess and maintain a high degree of accuracy.
Consistently maintains a high degree of confidentiality and professionalism and communicates the importance of both to others
Ability to effectively use of a calculator/10-key.
Ability to work at all customer service centers as needed
Flexibility to work different works schedules and extended hours (overtime will be required).
Preferred Qualifications
Bilingual desirable.
Competencies
Delivering High Quality Work
Demonstrating Initiative
Working Safely
Serving Customers
Adapting to Others
Building and Supporting Teams
Minimum Education
High School Diploma or GED
Required Certifications
Working Environment
Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computing equipment, telephone, multi-functioning printer, and calculator.
Ability to travel to and from meetings, training sessions or other business related events.
After-hours work may be required. Work schedule may vary, and occasional overtime may be required.
Physical Demands
Customer Contact
Nearest Major Market: San Antonio
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