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Sr Product Manager - Digital

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Date: Jun 17, 2021

Location: San Antonio, TX, US, 78205

Company: CPS Energy

We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,300 people committed to enhancing the lives of the communities we serve.  Together, we are powering the growth and success of our community progress every day!

Position Summary

This is an exciting time to join CPS Energy and be part of the founding team that is defining the digital transformation of CPS Energy towards becoming a Digital Utility. There is enormous growth opportunity for the right individual who displays leadership towards not only delivering great solutions but also drives adoption of Agile ways of working throughout the digital teams. 

 

We are looking for a Sr. Product Manager to join our Digital Experience team. The individual in this role will be passionate about delivering exceptional customer experience through empathy for end users and will employ sophisticated communication capabilities and sound judgement to bring alignment with key business stakeholders.

 

The Sr. Product Manager will be responsible for defining, building, and launching exceptional digital experiences for CPS Energy customers, employees, and partners using Agile/SCRUM methodologies. This role will work closely with Vice President of Digital & Data Transformation, Information Technology leadership, peers, and cross-functional teams to develop new products, services or capabilities which evolve the digital experience for customers and employees and directly contributes to CPS Energy’s digital transformation. Serve as the go-to subject matter expert on the technology systems, integrations, processes and operations required to support CPS Energy digital experience products and services and have a passion for all aspects of digital experience. Collaborate and build trusted relationships across the organization and serve as a liaison and primary point of contact within the digital transformation organization to evaluate, prioritize, develop, manage, test, and implement digital solutions.

GRADE: 18

DEADLINE TO APPLY:  Open Until Filled
 

Tasks and Responsibilities

  • Responsible for establishing the product vision and product roadmap
  • Responsible for defining and prioritizing the product features in order to deliver a whole product
  • Act as the voice of the customer (customers, employees, and partners) internally and be the expert that can deliver solutions and experience designs based on the customer’s needs, wants, pain-points and opportunities
  • Responsible for researching the marketplace and developing a technology landscape in order to deliver market leading solutions for CPS Energy’s customers 
  • Responsible for defining and measuring key product KPIs that ensure customer satisfaction, engagement, and adoption of the digital capabilities
  • Responsible for transitioning to newer KPIs throughout the product lifecycle as relevant
  • Lead the agile team by driving for clarity of purpose and delivery of measurable value everyday
  • Provide key contributions to CPS Energy’s overall digital strategic direction and business objectives for digital transformation strategies that deliver value for customers, partners and employees
  • Leads and/or provides input into the development of digital transformation initiatives that integrate digital value and actionable data more extensively into business and operating models
  • Collaborates with and influences senior leaders, product managers, developers, vendors, designers and other stake holders to ensure successful product strategies and product/ feature launches
  • Collaborate with stakeholders to recommend and implement changes to products, processes, or business practices to ensure an exceptional digital experience based on feedback provided 
  • Work closely with Portfolio Management and Project Management Office’s on project prioritization and sprint planning
  • Drive and lead agile delivery, recognizing that speed-to-impact is critical, and achieve this through highly interact digital interactions
  • Lead projects necessary to execute on the defined digital transformation strategy, including across all content, engagement approaches, channels, and processes 
  • Employs design thinking to bring world-class experiences to market across multiple touch points

Minimum Skills

Minimum Knowledge and Abilities

Demonstrated experience working in a technologically advance company; to include experience as a digital product owner
Extensive experience applying core Agile, Project and Scrum knowledge to customer facing products
Relevant information technology and/or business experience, including significant time within a digital function
Strong understanding and experience with QA testing
Proficient in running workshops and using feedback to develop design prototypes
Solid understanding of visual design for web and mobile including how to elevate design
Functional knowledge of digital commerce business processes

Preferred Qualifications

  • Experience with customer communications and notifications platforms
  • Experience with measuring customer pain points from communication and engagement point of view
  • Deep understanding of accessibility guidelines for digital capabilities
  • Experience pulling together a scrum team, including developers, designers, testers, and analytics and setting overall direction for the team
  • Proven track record of taking a digital platform from design through production/release
  • Deep understanding of how to apply the methodologies of interaction design and research to digital platform development for both web and mobile
  • An understanding of latest and emerging communication technologies landscape

Competencies

Acting as a Champion for Change
Building and Supporting Teams
Demonstrating Tenacity and Perseverance
Serving Customers
Navigating Organizations
Communicates Effectively

Minimum Education

Bachelor's degree in Computer Science, Information Systems, Marketing, Human Centered Design

Required Certifications

Working Environment

Work is performed both indoors and outdoors. Operating computer, manual dexterity, talking, hearing, and repetitive motion. Use of personal computing equipment, telephone, multi-functioning printer and calculator.
Ability to travel to and from meetings, training sessions or other business related events. After hours work may be required.

Physical Demands

Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.


Nearest Major Market: San Antonio

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