Rep Claims

Position Summary

The Claims Team works to achieve equitable resolutions of general liability and auto liability claims made against CPS Energy and of cost recovery claims made by CPS Energy against third parties that provide value to customers and CPS Energy. A Claims Representative’s primary role is to support the Claims Team’s goals by investigating, analyzing, and recording facts to resolve such claims.

Grade: 10
Deadline to apply: 9/12/2024
 

Tasks and Responsibilities

• Supports the Claims Team’s goals by investigating, analyzing, and recording facts to resolve general liability and auto liability claims made against CPS Energy and of cost recovery claims made by CPS Energy against third parties that provide value to customers and CPS Energy.
• Creates reports and provides statistics for claims reporting for management, appraisals, risk management purposes.
• Negotiates settlements with claimants, attorneys and insurance companies.
• Prepares internal and external written communication to claimants, contractors, attorneys, medical providers, and insurance companies.
• Monitors and audits assigned claims to ensure proper file documentation.
• Effectively direct other CPS Energy departmental employees during the course of an investigation.
• Utilizes claims software for claim file management.
• Organizes and prioritizes workload and monitor Liability and Cost Recovery claims to ensure a timely response to attorneys, insurance companies, contractors, and claimants.
• Performs other tasks, projects, and process improvement initiatives as assigned.

Minimum Skills

Minimum Knowledge and Abilities

Preferred Qualifications

• Proficient in Spanish speaking and reading.
• Obtain a Texas Multi-line or Property & Casualty Adjusters License within 90 days from date of hire. 

Competencies

Minimum Education

Required Certifications

Working Environment

Physical Demands