Mgr IT Business Relationship Mgmt

Pay Grade

18

Position Summary

Serving as the account executive and customer relationship manager, the business relationship management (BRM) Manager role is an end-to-end business expert. This role develops valuable and meaningful long-term relationships with internal EIT clients, becoming an important asset to the service/product management process and pipeline. The IT BRM Manager manages a team of BRMs to support EIT business stakeholders by enabling IT to be a more proactive, responsive, and strategic service provider. This role develops a deep understanding of customers’ needs, identifies opportunities to solve their problems, and, as a result, increases the use of EIT-related services. Also, this position plays a vital role in supporting and engaging with business technologists within the business areas. As an IT advocate, they also champion awareness and influence perceptions among stakeholders to facilitate better partnerships and value harvesting. 

Tasks and Responsibilities

• Develops and implements the IT Business Relationship Management strategy.
• Leads and manages the IT Business Relationship Management team, including performance management, coaching, and development.
• Fosters strong relationships with key business stakeholders and IT leadership.
• Oversee the delivery of business transformation services, analysis, and recommendations.
• Ensures the team provides value to the business and contributes to company objectives.
• Manages the budget and resources for the IT Business Relationship Management team.
• Monitors industry trends and best practices in business relationship management.
• Overseeing existing relationship management, EIT customer communications, and conflict resolution.
• Tracking and coordinating EIT customer activity.
• Preparing EIT customer reports and attending EIT customer strategy meetings.
• Discovering EIT customer needs in collaboration with Business Architecture, proposing appropriate IT solutions (which are services).
• Developing EIT customer strategies to promote IT services, expand relationships, or improve relationships.
• Understanding what business technologists are working on and ensuring appropriate, timely support is available. Work closely with all CIO direct reports, like the business office, delivery organization, and strategy, to ensure customer needs are understood and addressed by the various functions of the IT service provider.

Minimum Skills

Minimum Knowledge and Abilities

Preferred Qualifications

• Advanced degree in an appropriate discipline, such as business administration, finance, accounting, construction management, etc.
• Business Relationship Management Professional Certification. 
• Demonstrated organizational, analytical, business planning, negotiation, problem-solving skills. 
• Experience in technology, energy, or utility industry.

Competencies

Minimum Education

Required Certifications

Working Environment

Physical Demands