Date: Jan 7, 2020
Location: San Antonio, TX, US, 78216
Company: CPS Energy
We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,300 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day!
Energy Advisors are trusted advisors that assist customers in managing their accounts and offering products and services that help customers become more knowledgeable about energy and energy efficiency strategies!
Deadline to apply: Open until filled
Pay grade: 6
Energy Advisors (EAs) work in a call center environment, helping our customers make their homes and businesses more energy efficient, while providing insight as to how customers can have better control in lowering their energy costs. EAs are trusted advisors that assist CPS Energy customers in managing their accounts and offering products and services that help customers become more knowledgeable about energy and energy efficiency strategies. EA’s serve as a resource in the investigation and resolution of issues related to customer billing and collection of accounts receivable, including research and analysis of gas, electric and non-commodity accounts, products, and services.
- Assist customer by phone to develop service related solutions
- Probe for key information for customer support needs
- Ask questions to understand how customers are using their energy and how we can better meet their needs
- Conduct initial energy advising consultation with customers
- Educate and counsel customers regarding energy efficiency and account management including the review of energy audit reports
- Create an Energy Action Plan for energy efficiency improvements
- Review and assist with rebates and incentives
- Make recommendations and motivate customers to become Knowledgeable energy consumers
- Overcome objections using effective customer service techniques and persuasive skills to help implement solutions
- Ensures adherence to company practices & policies provides general support including moves, collections and miscellaneous services
- Research billing disputes, deposits, final bill accounts, etc., to resolve customer concerns
- Assist customers with patience, tact and diplomacy.
- Analyze and communicate effectively with customers regarding complex questions and issues
- Other duties as assigned
30 + hours of college credit
SAP experience
Bachelor’s degree in Business, Finance, IT or any related fields
CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.
Nearest Major Market: San Antonio
Job Segment:
ERP, SAP, Power Plant, Energy, Technology
