Community & Engagement Program Manager

Pay Grade

16

Position Summary

The Program Manager provides proactive support to the business unit’s Executive Leader, project teams, customers, process management teams, and management.  The program manager is responsible for the coordination of resources, activities, and information to drive the priorities and initiatives of the organization for effective decision making with a focus is on data management and analysis while facilitating effective planning and project management.

Responsible for strategy planning and implementation to align business operations with the company's mission and goals. Develops and manages business unit operation analytics creating awareness on achievements and/or opportunities for improvement through data analyzation and visualization.  Utilizes knowledge of company's internal operations to develop forward-looking focus for business. Requires ability to influence others to accept practices and approaches, and ability to communicate and influence executive leadership.

Tasks and Responsibilities

•    Supports the business unit's leadership team by leading efforts to monitor the performance of the organization against key goals. Includes the design, implementation and ongoing management of critical performance reporting and delivery across the leadership team. 
•    Provides support to the leadership team in coordinating meetings and events and ensures that leadership attention and focus are on the most important areas for success. 
•    Performs analytics to provide input into business strategies, goal setting and continuous improvement. 
•    Manages department records as the Records Retention Liaison, is responsible for maintaining the business continuity plan, develops and documents business processes, and works with leadership to create and update department business plan, annual budget and resource plans. 
•    Consults, influences, and contributes to the development, management and implementation of departmental strategies and programs. 
•    Develops solutions to critical business issues and presents alternatives.
•    Leads (or assists as needed) and executes special projects, initiatives, research and studies for the Executive Leadership Team. 
•    Effectively shares ideas, knowledge, or experience by means of mentoring, training, and other collaboration with team members at all levels.
•    Establishes collaborative and strong relationships with operational leaders and decision makers throughout the organization and effectively represents the organization in varying assignments.  
•    Coordinates and assists in facilitation of division strategic planning and the development of departmental goals and objectives, to include effective communication of issues and recommended strategies/tactics.
•    Ensures the integration of sound project management principles and practices into all projects.
•    Works with internal stakeholders to standardize and automate (where possible) reports and their distribution.
•    Oversees reporting, lessons learned and process improvement tracking for events.
•    Ability to work from assigned work location and other locations as needed.
•    Performs other duties as assigned.

Minimum Skills

Minimum Knowledge and Abilities

Preferred Qualifications

•    Professional Certification, such as PHR/SPHR, SHRM -CP, CPA, CFA, PMP, Six Sigma/LEAN or other related certifications.
•    Demonstrated ability to effectively communicate complex ideas and analysis verbally, in written format, and in presentation format for audiences at every level of the organization.
•    Demonstrated track record of achievement.

Competencies

Minimum Education

Required Certifications

Working Environment

Physical Demands