Clerk Claims Control Senior

Pay Grade

7

Deadline to Apply: August 28, 2025, at 11:59 p.m. CST

Position Summary

Answers telephones, transfers calls, forwards messages, and provides guidance to customers and employees for filing claims. Receives incident/claim notices, creates and assigns claims. Maintains claim documentation and status in ClearSight claims management software and with outside counsel for attorney represented matters. Receives and processes 3rd party damage recovery claim payments.

Tasks and Responsibilities

• Provides guidance to customers and employees with the claims process and routes escalated claim calls and emails.
• Assigns and records claims and incidents which require knowledge of CPS Energy gas and electric system terminology.
• Provides accurate filing support for the department, maintains electronic records.
• Manages report requests and files police reports, fire reports, miscellaneous claim reports, vehicle appraisal reports and attorney correspondence.
• Processes service entry sheets, handles incoming and outgoing mail, and retrieves and processes collection payments.
• Maintains claim files in ClearSight claims management software, orders office supplies and handles timesheet corrections.
• Assists adjusters with claims investigations.
• Handles confidential information and matters with discretion.
• Performs other duties as assigned.

Minimum Skills

Minimum Knowledge and Abilities

Preferred Qualifications

• Knowledge of CPS Energy gas and electric system terminology
• Basic understanding of claims process and handling

Competencies

Minimum Education

Required Certifications

Working Environment

Physical Demands