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Analyst IT Infrastructure 4

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Date: Oct 29, 2019

Location: San Antonio, TX, US, 78205

Company: CPS Energy

We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,300 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day!

Seeking a strong RedHat innovator to drive enterprise-wide EIT initiatives!

GRADE: 15/16

Deadline to Apply: Reposted until November 29, 2019

Each candidate will be matched to a particular grade level for a level 3-4 based on the management team qualitative assessment of the candidate’s skills, abilities and previous experience to align with CPS Energy internal peers and organizational needs.

Position Summary

Manages work packages to ensure project deliverables are met through collaboration with CPS Energy’ IT Infrastructure, Communication Services, Service Support and IT Operations teams. Works with Application Development and Business Unit teams and provide proper guidance to ensure Windows client software and services are designed, tested, documented, implemented, enhanced and maintained according to the operations standards and expected service quality. Provides Tier 3 proactive and reactive service and performance management for mission critical systems and client systems. Responds to real-time performance alerts to resolve performance problems. Conducts regular on-going review/analysis of performance data to identify current performance problems and proactively detect potential future performance problems. Ensures proper selection and deployment of technologies, creation or improvement of all processes, and the recruiting or retaining of motivated, skilled people.

Tasks and Responsibilities

Core responsibilities focus on strategic as well as operational/tactical aspects of the organization.
Budget planning for Capital and O&M based on operational needs.
Track and monitor financial and operational metrics for management.
Create automated financial and project management reports and validate the output.
Manage business plan initiatives and create processes to streamline the collection of data.
Manage the Project Management Database and increase utility with reports and dashboards.
Continually assess and improve the project management process and documentation of those processes.
Manage work packages to ensure project deliverables are met through collaboration.
Handles multiple work assignments simultaneously, meeting deadlines.
Reports status, issues and timelines to management.
Performs Application, Connectivity troubleshooting, Antivirus, Patch & Software updates.
Create and maintain a patch management strategy for tools and methods to include tools that maintain a secure computing environment.
Performs system administration duties of various software platforms and applications.
Develops alternative solutions for decision-making which support organizational goals/objectives and budget constraints.
Maintain and enhance systems as required to support operations.
Identifies improvements in existing processes needed to increase the level of efficiency.
Develops, maintains and presents process guidelines.
Develops and conducts training classes when necessary.
Collaborates with management in managing financial efficiency.
Maintains current knowledge of industry trends and technologies.
Monitors, troubleshoots, root-cause analysis, and resolves architectural, performance and operational problems impacting systems.
Performs other project and process improvement initiatives as assigned.

Minimum Skills

Personal Computer Usage

Minimum Knowledge and Abilities

Extensive Infrastructure/analyst experience in a field supporting and providing technical and analytical solutions.

Extensive experience as a Systems Administrator in a Linux/Unix environment.

Possesses and applies comprehensive knowledge of a particular field of specialization to complete complex assignments.

Ability to identify alternative solutions for development of decision-making proposals, which support organizational goals/objectives and budget constraints

Exceptionally strong analytical and problem solving abilities

Demonstrated ability to multi-task various critical work assignments proactively and independently in a fast paced environment and in a professional manner.

Ability to effectively manage sensitive and confidential information

Initiative to work independently or as a member of a team, coordinating with others to achieve desired results

Demonstrated well-developed written and verbal communications skills for interaction within the section, across departmental lines to all levels of personnel, and vertically with management.

Ability to work independently with minimal supervision

Demonstrated positive interpersonal behaviors toward CPS Energy, associates, and customers consistent with company core values.

Ability to make independent decisions and often makes recommendations which affect the section, department and/or division

Ability to maintain and possess a high degree of accuracy and accountability of work

Highest level subject matter / technical expert and may include limited supervisory responsibilities

Extensive knowledge of Information technology infrastructure in a field supporting the migration of infrastructures from physical to virtual environments.

Applied Computer skills to include understanding of networking, hardware, system administration, active directory, operating systems and desktop applications.

Ability to work at any location at any time with extensive time in the field working with business areas

Ability to provide on-call production support on a rotating basis.

Knowledge of the principles of data communications and telecommunications.

Knowledge of computer operating systems, storage virtualization, compute virtualization, and hypervisors.

Preferred Qualifications

Master’s degree or relevant Certification.
Solid foundation in Linux System Management, Virtualization, Scripting and Programing, SAN and NAS deployment and management, Storage Virtualization, System Backup utilization enterprise class backup platform.
Professional experience with administration of applications.
Demonstrated experience in IT process management.
Relative experience in supporting utility construction & maintenance.

Competencies

Demonstrating Initiative

Working with Ambiguity

Driving for Results

Evaluating and Implementing Ideas

Driving Continuous Improvement

Communicating Effectively

Minimum Education

Bachelor's Degree in Computer Science, Business Computer Systems, Management Information Systems or related field from an accredited university.

Required Certifications

Working Environment

Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computing equipment, telephone, multi-functioning printer and calculator. Ability to travel between business related events. Work hours may be extended.

Physical Demands

Office Environment

CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.

Nearest Major Market: San Antonio
Job Segment: Telecom, Telecommunications, Information Systems, Computer Science, Application Developer, Technology

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