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Analyst IT Infrastructure 3

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Date: Jan 6, 2022

Location: San Antonio, TX, US, 78205

Company: CPS Energy

We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,300 people committed to enhancing the lives of the communities we serve.  Together, we are powering the growth and success of our community progress every day!

Position Summary

Manages work packages to ensure project deliverables are met through collaboration with CPS Energy’ IT Infrastructure, Communication Services, Service Support and IT Operations teams.  Works with Application Development and Business Unit teams and provide proper guidance to ensure Windows client software and services are designed, tested, documented, implemented, enhanced and maintained according to the operations standards and expected service quality.  Provides Tier 3 proactive and reactive service and performance management for mission critical systems and client systems.  Responds to real-time performance alerts to resolve performance problems.  Conducts regular on-going review/analysis of performance data to identify current performance problems and proactively detect potential future performance problems.  Ensures proper selection and deployment of technologies, creation or improvement of all processes, and the recruiting or retaining of motivated, skilled people.

 

GRADE: 14 *

*Qualifications may warrant placement in a different job level

DEADLINE TO APPLY:  Open Until Filled

Tasks and Responsibilities

  • Sought as a subject matter expert with Microsoft Window Administration, Microsoft Active Directory, VMware Virtualization, and Cloud native solutions from a design/usage perspective, and created a knowledge hub to convey best practices, common issues, and lessons learned.
  • Requires expert knowledge of Microsoft Windows Server software, Microsoft Active Directory, Microsoft Azure Active Directory, Microsoft Exchange and/or other industry standard server platform services.
  • Experience in managing and maintaining an Active Directory Infrastructure, including, design and implementation of group policy, domain consolidation for large scale organizations.
  • Experience in managing VMware in Hyper Converged and Hybrid Cloud Infrastructure; installing ESXi servers, configuring vCenter server with all clustering features and provisioning virtual machines using templates and vRealize automation.
  • Experience in VMware Cloud Foundation and NSX micro-segmentation design and implementation is highly desirable.
  • Hands-on experience with multiple storage technologies including SAN/NAS, interfaces, data replications and backup and recovery solutions.
  • Strong understanding of change control procedures, security patch management, high availability, business continuity, and disaster recovery concepts.
  • Exceptionally strong troubleshooting and problems solving skills with demonstrated persistence in driving solutions through to completion.
  • Experience in creating and modifying scripts to configure and automate common tasks with esxcli or PowerCLI and any of the common scripting languages (Powershell/ BASH/Perl/Python/etc).
  • Requires good understanding of LAN topology, Networking Devices, firewalls and network protocols and services, including TCP/IP, DNS, WINS, DHCP, SMTP, SNMP, etc.
  • Good understanding of Linux and Unix environment a plus
     

Minimum Skills

Personal Computer Usage

Minimum Knowledge and Abilities

Exceptionally strong analytical and problem solving abilities
Demonstrated ability to multi-task various critical work assignments proactively and independently in a fast paced environment and in a professional manner.
Ability to effectively manage sensitive and confidential information
Initiative to work independently or as a member of a team, coordinating with others to achieve desired results
Demonstrated well-developed written and verbal communications skills for interaction within the section, across departmental lines to all levels of personnel, and vertically with management.
Ability to work independently with minimal supervision
Demonstrated positive interpersonal behaviors toward CPS Energy, associates, and customers consistent with company core values.
Ability to make independent decisions and often makes recommendations which affect the section, department and/or division
Ability to maintain and possess a high degree of accuracy and accountability of work
Extensive knowledge of Information technology infrastructure in a field supporting the migration of infrastructures from physical to virtual environments.
Applied Computer skills to include understanding of networking, hardware, system administration, active directory, operating systems and desktop applications.
Ability to work at any location at any time with extensive time in the field working with business areas
Ability to provide on-call production support on a rotating basis.
Knowledge of the principles of data communications and telecommunications.
Knowledge of computer operating systems, storage virtualization, compute virtualization, and hypervisors.
Works with minimum supervision, conferring with superior on unusual matters. Incumbents have considerable freedom to decide on work priorities and procedures to be followed.
Knowledge of Linux/Unix environment.
Infrastructure/analyst experience in a field supporting and providing technical and analytical solutions.
Experience working with moderately complex data.
Understands processes and procedures in specialized field.
Relative experience in information technology infrastructure management for Operational Units.
Knowledge of infrastructure/analyst experience in a field supporting and providing system administration solutions.

Preferred Qualifications

  • Extensive experience as a Systems Administrator in Microsoft Windows and VMware Virtualization environment.
  • Collaborate in assessing current and expected Windows infrastructure needs, configuration, maintenance, optimization and documentation of Windows infrastructure.
  • Strong communication and technical skills, prior experience of leading teams and working on a highly process driven environment.
  • Willingness and ability to learn emerging technologies to continually expand skillset.
  • Relative experience in supporting utility construction & maintenance.
  • Knowledge about DevOps Tools supporting Continuous Delivery Ansible, Git, Jenkins, and Bugz

Competencies

Demonstrating Initiative
Working with Ambiguity
Driving for Results
Evaluating and Implementing Ideas
Driving Continuous Improvement
Communicates Effectively

Minimum Education

Bachelor’s Degree in Computer Science, Business Computer Systems, Management Information Systems or related field from an accredited university OR equivalent working experience

Required Certifications

Working Environment

Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computing equipment, telephone, multi-functioning printer and calculator. Ability to travel between business related events. Work hours may be extended.

Physical Demands

Office Environment

CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.


Nearest Major Market: San Antonio

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