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Analyst General Business

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Date: Sep 2, 2021

Location: San Antonio, TX, US, 78205

Company: CPS Energy

We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,300 people committed to enhancing the lives of the communities we serve.  Together, we are powering the growth and success of our community progress every day!


CPS Energy is seeking an experienced General Business Analyst for our Records Management business unit.


Deadline to apply: Reposted - open until filled

Pay Grade



Qualifications may warrant placement in a different job level.

Position Summary

Conducts organizational studies and evaluations, designs systems and procedures, conducts work simplifications and measurement studies and prepares operations and procedures manuals to assist management in operating more efficiently and effectively. Develops and assists in tracking metrics for business processes. Collects, documents, and maintains business requirements for technology and business process driven projects or tasks. Supports established relationships with business counter-parts and becomes a credible partner, who seeks to understand business issues. Creates benchmarks and insights based on analytic techniques to address issues and improve financial and operational performance.

Tasks and Responsibilities

  • Gathers and organizes information on problems or procedures.
  • Analyzes data gathered and develops solutions or alternative methods of proceeding.
  • Confers with personnel concerned to ensure successful functioning of newly implemented systems or procedures.
  • Creates and reviews analytical/statistical reports and confers with management and users about format, distribution and purpose, and to identify problems and improvements.
  • Conducts on-site observation and personnel interviews to determine work-flow processes and needs.
  • Prepares manuals and trains workers in use of new forms, reports, procedures or equipment, according to organizational policy.
  • Designs, evaluates, recommends and approves changes of forms and reports.
  • Plans study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control or cost analysis.
  • Plans and facilitates meetings and communications within assigned department.
  • Communicates effectively in writing in response to periodic internal and/or external customer correspondence.
  • Provides business costs and/or operations analysis.
  • Develops methods for communicating key performance indicators to business unit area (internal and external customers) and contributes to scorecard efforts to provide appropriate detail on improvements.
  • Performs other duties as assigned.

Minimum Skills

Personal Computer Usage

Minimum Knowledge and Abilities

Possess a valid driver’s license with a history of a safe driving record in accordance with CPSE policies, procedures, safety standards, and applicable laws and regulations
Ability to understand processes and procedures in specialized field
Exceptionally strong analytical and problem solving abilities
Demonstrated ability to multi-task various critical work assignments proactively and independently in a fast paced environment and in a professional manner.
Initiative to work independently or as a member of a team, coordinating with others to achieve desired results
Ability to effectively communicate (written and verbal) at all levels of the organization
Ability to handle complex assignments, be a self-starter, be able to meet goals and deadlines on own initiative with minimum supervision
Demonstrated ability to provide exceptional customer service.
Ability to make independent decisions and often makes recommendations which affect the section, department and/or division
High level of accuracy of work and attention to detail, to include the ability to perform precise mathematical calculations
Ability to transition and/or adapt to all supervisory skills and be familiar with all supervisory responsibilities
Ability to identify alternative solutions for development of decision-making proposals, which support organizational goals/objectives and budget constraints
Demonstrates ability to work on a broad spectrum of assignments

Preferred Qualifications

  • Records/Information Management knowledge
  • Change Management Skills


Communicates Effectively
Working with Ambiguity
Builds Networks
Driving for Results
Demonstrating Initiative

Minimum Education

Bachelor's Degree in Business Administration, Technology, Accounting, Finance or Other quantitative related field

Required Certifications

Working Environment

Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computing equipment, telephone, multi-functioning printer and calculator. Ability to travel between business related events. Work hours may be extended.

Physical Demands

Office Environment

CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.

Nearest Major Market: San Antonio

Job Segment: Power Plant Operator, Business Analyst, Power Plant, Change Management, Energy, Technology, Management