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Analyst Employee Development 3

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Date: Sep 9, 2021

Location: San Antonio, TX, US, 78205

Company: CPS Energy

We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,300 people committed to enhancing the lives of the communities we serve.  Together, we are powering the growth and success of our community progress every day!

Position Summary

Executes learning development programs and processes. Collects and analyzes organizational and departmental data, identifies best practices and conducts research on industry trends to make business decisions.

 

Pay Grade: 12, 13, 14*

Deadline to Apply:  September 24, 2021

*Qualifications may warrant placement in a different job level 2 - 4

 

 

Tasks and Responsibilities

  • Continuously improve training effectiveness by incorporating safety, reliability, and customer service. 
  • Partners with business units and customers to coordinate, develop and facilitate training programs that meet desired business outcomes.
  • Creates and coordinates training schedules, monitors course enrollments and ensures course credit up completion, tracks and reports attendance and provides support for pre or post course activities.
  • Organizes, coordinates and maintains all training related resources including training materials, audio/visual equipment, LMS System, SAP, and other applicable training software such as Camtasia.
  • Manages training development projects, working with subject matter experts and team members to design, develop and improve technical and non-technical training courses.
  • Measures and reports learning outcomes by creating and implementing knowledge and skill-based assessments.
  • Coordinates, supports and training delivery staff.
  • Applies and adapts an instructional design process to create  Instructor Led and Computer-Based Training  course documentation (i.e., learning objectives, participant guides, facilitator guides, assessments, handouts, visual aids, how-to’s, etc.).
  • Develops business processes to support and sustain learning outcomes, ensure adherence to work practices and policies as part of the transfer of learning to actual work performance/behavior.
  • Conducts analyses of training needs to determine opportunities for improving performance and to provide customized training for all areas.
  • Conducts and leads training courses and workshops on Adult Learning Theory, Training Delivery, and other professional skills utilizing performance-based practices.
  • Benchmarks, researches, identifies, and implements best practices for training methods and technology into new and revised training programs.
  • Creates training-related communication materials, markets the availability of training courses, and promotes developmental opportunities across the enterprise.
  • Conducts on-site observations and personnel interviews to determine training needs and support post-training utilization of skills for business unit operating systems or procedures.

Minimum Skills

Minimum Knowledge and Abilities

Possess strong organizational, planning, multi-tasking skills to coordinate and organize multiple activities concurrently with sound judgment and initiative;
Effective presentation and interpersonal skills demonstrating a positive enthusiastic attitude;
Analytical and problem solving abilities;
Possess strong and effective oral and written communication skills;
Ability to grasp new concepts and methods quickly and apply what was learned in a one on one or in a class environment;
Ability to work in an unstructured environment where flexibility, creativity and thinking outside the box is essential;
Strong demonstrated character and leadership skills and respected by peers;
Ability to lead and work with teams under pressure and with time constraints in a calm and professional manner, coordinating with others to achieve desired results and multiple deadlines;
Personal computer (PC) experience in a Windows environment with Microsoft Word, Excel, Publisher and Power Point application software;
Possess effective time management skills;
Ability to meet goals and objectives with minimal direct supervision;
Ability to work unscheduled time and/or weekends if necessary;

Preferred Qualifications

  • Knowledge and experience developing course/workshops documentation using adult learning theory and methodology, experiential learning activities, and facilitation of learning events; 
  • Ability to implement various training media to include classroom training, CBT, Web, e-learning; 
  • Previous experience with training preparation, organization maintaining training documentation and effective class delivery; 
  • Known for establishing and maintaining constructive and effective work relationships; relating well with individuals at all levels of an organization (internally and externally); using diplomacy and tact; diffusing even high-tension situations comfortably.
  • Knowledge of Success Factors Learning Management System (LMS)
     

Competencies

Demonstrating Initiative
Evaluating and Implementing Ideas
Working with Ambiguity
Driving Continuous Improvement
Driving for Results
Communicates Effectively

Minimum Education

Bachelor’s degree in Business, Education, or Communication with a strong emphasis on grammar and writing skills, curriculum development, instructional design; In lieu of a degree, five years or more of related work experience will be considered.

Required Certifications

Working Environment

Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computing equipment, telephone, multi- functioning printer and calculator.
Ability to travel to and from meetings, training sessions or other business related events. After hours work may be required.

Physical Demands

Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Some analyst position may require exerting up to 50 pounds of force occasionally.

CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.


Nearest Major Market: San Antonio

Job Segment: Developer, ERP, SAP, Learning, Power Plant, Technology, Human Resources, Energy